- Take time for a quick run-through.
Schedule your volunteers to arrive early so you can walk through every aspect of the production. This helps everyone get a big picture of the morning and see how their parts fit together with the morning’s other pieces. This also allows you to explain anything that is a little more complicated and gives the team a chance to ask questions and get clarity.
- Give feedback and praise.
One of the greatest ways to improve the quality of your large group environment is to praise the good things you see and give feedback. Create systems where feedback and praise are a regular part of your communication with your production team. One way we do this is to record every large group communicator, make a copy of everyone who told the same story from each service onto one CD, and give it to the whole team. It’s amazing how much you improve when you listen to yourself and to others communicating the same script. Another thing we do is have a debrief meeting every Monday with our staff and then communicate with our volunteer teams a few days later, sharing feedback and praise.
What else are you doing to prepare for your large group environment?